In the old days, programming was done by programmers. If you needed something done, your friendly IT department was quick to code up a solution. But in today's app-based economy, there are all sorts of tools that allow just about anyone in your organization to become a "citizen developer" and build their own websites, apps, workflows and dashboards to become more efficient at their jobs and help move your enterprise forward. But are citizen developers really a good thing?
Traditionally, corporate IT departments have shunned citizen developers, citing that the lack of control and oversight could lead to performance or security problems on their networks. If everyone is off building their own apps, there could be multiple applications fighting for network resources or some apps could be sending sensitive information where it shouldn't be going. All it takes is one rogue app to keep IT running in circles for weeks. Over time, things only get worse. As employees change positions and leave the company, the knowledge of where these apps live, how they work and what, exactly, they're doing becomes a total mystery.
But there are many positives to having citizen developers at your company. The most obvious benefit is that your IT department can focus on bigger, more important tasks, leaving the smaller ones to the rest of your staff. By distributing the workload, the speed at which your organization can move is greatly increased and employees can be directly involved in building the apps and workflows that impact their departments.
In the end, what companies are really looking for is a hybrid tool. They seek an app building platform that can be centrally managed by IT and made widely available across your company, but still encourage everyone to build, explore and innovate. There's a treasure trove of data and knowledge that's being hidden inside your organization. Someone just needs to unlock it.
Platforms like Qrvey fulfill the promosie of self-service platforms by giving end users the ability to collect and connect to data, perform analytics and analysis on that data, build workflows to take actions, and send notifications when something doesn't look right. Meanwhile, your IT department can still control who has access to the data and can set rules and permissions accordingly. They can see at a glance what applications are running and what those apps are doing at any point in time.
So while your IT department is probably right in not allowing citizen developers to run amok inside your company, there are solutions to empower employees with terrific data tools while still maintaining law and order.