• Understanding Qrvey: Easy As 1,2,3

    Understanding Qrvey: As Easy as 1,2,3 Infographic

    In this infographic, get a quick 1-2-3 snapshot of Qrvey’s core components: our logo, our technologies, our differentiators and our primary use cases.

    Understanding Qrvey in 1,2,3

    Categories : Blog Post
  • How Qrvey Came to Be

    Arman Eshraghi founded Qrvey based on five main takeaways from his experience in the world of technology and analytics. This presentation showcases the 5 differentiators of Qrvey that makes it prepared to tackle modern-day business users’ digital transformation needs.

    Categories : Library
  • March Product Highlights

    Product Highlights

    Qrvey continued to “march” towards our goal of becoming the premier platform for build applications and automations this month. While many of our enhancements are still in hiding for a May debut, here’s what I can share for this month.

    The introduction of our PLAYground last month has been a big success in helping non-technical people learn about the Qrvey platform. This month, the PLAYground received a whole new round of enhancements, including more sample applications to explore.

    What’s coming up in that big May release we keep talking about? Well, throughout April we’ll be putting the finishing touches on our platform, giving users all of the elements they need to connect with existing systems, collect new data, analyze that data to spot trend and automate their processes and workflows. Sound interesting? We’ve created a video if you’d like to learn more.

     
    Categories : News
  • What is Analytics Automation?

    Feedback Growth

    Analytics automation is the face of analytics workflows in the 21st century. Running analytics is only as useful as the actions based upon its findings. Taking actions based on analytics often involve a patchwork of solutions, if not a whole team of people. A lot of efficiency can be easily lost in this process. Analytics automation allows this process to happen automatically, without massive resource drain.

    The magic of analytics automation is in the fact that it becomes exponentially efficient, the more such processes are utilized. The catch is that your analytics automation tool must be very flexible. It must be data structure agnostic, for example. If your analytics automation platform only works with certain types of data, say structured data, only, then it can heavily limit the amount of information the platform can process and workflows it can automate. Flexibility in type of data that can be analyzed is as necessary as flexibility in the automated workflows.

    Automated workflows are only as good as the customization they allow. Successful analytics automation cannot be cookie cutter processes. Every business case, every user’s goal, and every transaction needs particular accommodations. The business user should not have to mold their use case to the analytics automation engine. It should be the other way around.

    In sum, automated analytics brings the usability of data collection and analytics to the level of actions. Its tools must be robust and, ideally, unified.

    Categories : Blog Post
  • December Product Highlights

    Product Highlights

    You may not have noticed, but Qrvey ended 2016 on a high note, sneaking in one last important product update before the new year.  As you settle into 2017, here are some of the highlights you find:

    • New App: Quick Quiz – Quizzes are a great, fun way to test knowledge and collect feedback at the same time. See who tops the leaderboard and who needs to study up.
    • New App: Progressive Questions – Learn more about users or customers by asking questions slowly over time.  Just add intervals to ask questions daily, weekly or whenever it makes the most sense.
    • Enhanced Embedding – Now you can embed any qrvey into your website or blog.
    • Expanded Time Series / Bucketing – Both of these powerful features are now available when analyzing any qrvey.
    • AutomatiQ: Webhooks – Have other services trigger workflows inside of Qrvey and vice versa.

    A lot of our these releases will become premium features next year. Test drive them for free in our web application while you can.

    Categories : News
  • Which App Should I Use?

    A guide to Qrvey's multi-app platform

    Multiapp

    Qrvey is a multi-app platform. This means we offer a full suite of data collection apps to meet your every need.  Inside Qrvey, you’ll find everything from surveys and quizzes, to embedded options like on-page polls and even special use apps like audience polls that you can use in front of a live audience.  But sometimes that can create a little confusion as to which app is the best one for your project.  Fortunately, we’ve made a video that outlines each of the apps in the Qrvey platform and explains what they’re best used for.

    Categories : Library
  • Feedback Automation in Customer Experience

    The next step after marketing automation

    Relationship Marketing
    In the aspect of customer experience, feedback automation picks up where marketing automation drops off. When it comes to giving feedback, customers never get satisfactory automated responses. Feedback automation allows customized and engaging responses to feedback.
    Qrvey’s feedback automation can collect more detailed information about the customer, her experience and actions in a real-time, quick and easy way (compared to any other tool). As a second step, these activities are analyzed and, in the third step, automated flows for each specific iteration can be put into place. Customer’s needs in every variation can be met with tailored, proper, and thus more satisfactory responses.
    Good customer experience means feedback is taken into consideration at every touch point. Feedback has gotten a bad reputation. Most people think it’s only about surveys. But feedback is more than that. It’s a two way conversation, an exchange of information. In the case of Qrvey, it’s an intelligent exchange of information. Automated feedback can be intelligent to understand what the users does or types to encourage them with an up-sell at the exact right moment they are primed for it. It can allow customers who are happy to refer a business efficiently. automated feedback can make the process quick and … well: automatic.
    While marketing automation allows us to market to users, feedback automation allows us to engage with users in an exchange of information that is two-way and most importantly, continuous. This engagement is vital to positive customer experiences. To see more tangible use cases for feedback automation, get our free lookbook of 10 cases delivered to your inbox.
    Categories : Blog Post
  • November Product Highlights

    Product Highlights

    After a busy October, our development team continued their hot streak again this month with another great round of new features and enhancements.  Here are some of the highlights:

    • New App: Checklists – Build and share checklists to see at a glance what’s been completed and what’s still left to do.
    • In-Context Feedback Enhancements – Adding quick one-question polls to your website is even more flexible and useful.
    • Customized Thank You Pages – Now you can add a custom thank you message when respondents are done answering your qrveys
    • Dashboard Improvements – End your qrveys right from your main dashboard.
    • AutomatiQ- This was important enough for a press release too!
      • New Response Triggers – Start a workflow as soon as a new response is received.
      • Conditions – Set conditions to triggers so they will only fire when a certain answer is received or if the total responses reaches a certain limit. 

    A lot of our these releases will become premium features next year. Test drive them for free in our web application while you can.

    Categories : News
  • Automated Referral Marketing

    Pros, Cons and Automation of Referral Marketing

    Referral Marketing

    Year after year, statistics, and more importantly the results they reflect, prove conclusively that referral marketing is simply the best form of advertising. No other marketing tactic is as effective as a potential customer hearing about a product or service from someone they know and trust.

    According to consumer surveys conducted by Nielsen, 92% of people trust referrals from friends, family, and acquaintances, and 77% say they are more likely to purchase a product or service when they hear about it through word-of-mouth. One referral is worth five paid ads.

    A Clunky Process

    The problem is the way most businesses go about getting referrals from their customers. Generally a business will send out emails asking their current customers to complete an online survey. When they get response, if they get one, and if it’s a satisfied response, the business will email the customer back and ask for a referral. Obviously this takes time and a significant amount of manual processing. It’s slow, inefficient, and not necessarily effective.

    Automated Referral Marketing Flows

    The answer is to automate the process. Automated Referral Marketing flows are faster, accurate, and they eliminate the need for manual processing. It’s a more positive experience for the customer too. And it happens right on a business’ website.

    A website using a ARM flows will automatically ask a customer to take a quick in-context survey. Or it could be a poll or a quiz. If the response is positive, it asks for a referral. If the response is negative, it asks for feedback. Afterward it will automatically contact the new referral or notify customer service to follow-up on the negative response.

    Automated Referral Flows are the quickest, most convenient, and most effective way to conduct referral marketing. As every business knows, happy customers are the best marketers.

    Qrvey’s Automated Referral Flows are showcased in this infographic. For more infographics on automation of feedback, get the whole collection for free in your inbox here.

    Referral Program

    Categories : Blog Post
  • AutomatiQ Lookbook

    10 Cases for Feedback Automation

    Automation Lookbook

    It seems hard to believe that in the 21st century there are some processes that are still painfully manual. The world of feedback collection and analysis has been stuck in the rut of physically collecting, transmitting and distributing for too long now. Revolutionizing feedback collection with a full cycle loop, Qrvey brings automation to feedback like it has never been done before.

    Welcome the 21st century to feedback with the full feedback cycle that includes automated action flows. 

    Get our lookbook with 10 cases for feedback automation instantly & for free.


    Categories : Infographic, Library